ROLE: Bike Guide

Full-time. April – October.

We’re currently hiring for bike guides. You’ll bring exceptional trail knowledge, guiding skills and a passion for sharing incredible riding experiences. This is a seasonal full-time role from April through October. All applicants must have the right to work in Canada for the duration of the season.

You will be a key member of our guiding team, responsible for delivering memorable and safe guided rides across some of the best terrain in the Sea to Sky region. This role requires an ability to connect with guests, provide an engaging and fun experience, while upholding the highest safety standards.

Duties and Responsibilities
The following are a list of responsibilities required for this position:

• Lead guided mountain bike tours across Whistler, Squamish, Pemberton and the Sunshine Coast.
• Provide exceptional customer service, ensuring guests feel safe, supported, and engaged.
• Assess and manage risks on trails, maintaining safety for both yourself and guests.
• Share local trail knowledge, riding tips and guidance tailored to guests’ skill levels.
• Deliver a wide range of tour types, including Bike Park Coaching, Scenic Valley Tours, Enduro Tours, Gravel Bike Tours, Large Corporate Group Tours and beginner Family Tours.
• Represent Arbutus Routes as an ambassador of professionalism and fun on and off the trails.
• Maintain communication with the shop team regarding guest bookings, equipment needs, and scheduling.
  

Skills & Qualifications
In order to carry out the required responsibilities, the employee is expected to hold the following skills and qualifications:

Qualifications:

• Minimum of PMBI Level 1 (Level 2 preferred).
• Minimum 40-hour first aid certification (e.g; WFA or OFA).
• Excellent local knowledge of trail systems or a proven ability to quickly and effectively learn new trail networks.
• Riding ability suitable for black and double-black trails in and out of the Whistler Bike Park.
• A minimum of 2 years guiding/coaching experience.

Skills:

• A fun, engaging and open personality with a strong sense of responsibility.
• Ability to adapt to our wide range of tour types, from Bike Park coaching to beginner family tours.
• Experience in risk assessment with a proven track record of maintaining guest safety.
• Adept bike mechanical skills. 

Compensation & Benefits
We offer competitive wages and benefits, including:

• Starting pay at $26/hour, with additional pay based on qualifications and experience.
• Workshop support.
• Working for an independent family owned business. 
• Bike Park lift pass.
• Access to industry staff pricing on all brands carried in our shop.
• The opportunity to guide in one of the most iconic and diverse riding regions, covering Whistler, Squamish, Pemberton, and the Sunshine Coast.
• Opportunities to deliver week-long tours for industry partners with international clients.

Access to Whistler Blackcomb resort staff deals through parallel employment with Arbutus Routes.

ROLE: Rental and Retail Specialist

Full-time or Part-time. Summer 2025.

We’re hiring Rental and Retail Specialists to join our front-of-house team for Summer 2025. This is a flexible role offering 14–35 hours per week, with both full-time and part-time options available. All applicants must be eligible to work in Canada for the duration of the summer.

You will play a key role in delivering exceptional customer service, supporting rental and tour bookings, and driving retail sales. This position also includes performing basic maintenance on our valley bikes and sharing your knowledge of local biking routes with customers.

Duties and Responsibilities

The following are a list of responsibilities required for this position:

• Greet customers and assist with the bike rental process, including fitting bikes and providing safety instructions.
• Process rental and retail transactions using our POS system.
• Maintain and organize rental and retail inventory, ensuring all equipment is in good working condition.
• Perform basic bike maintenance and conduct quality checks on rental equipment.
• Provide recommendations for local biking routes and trails to customers.
• Handle customer inquiries and complaints professionally in person, by phone, and via email.
• Participate in regular team meetings and training sessions to stay up to date on product knowledge and industry trends.

Skills & Qualifications

To fulfill the responsibilities of this role, the ideal candidate will hold the following qualifications and skills:

Qualifications:

• Previous experience in a bike shop retail or customer service role is preferred.
• Knowledge of basic bike maintenance and repair is an asset.
• Strong communication and interpersonal skills.
• Ability to work weekends and holidays.
• Must be able to lift up to 50 lbs.

Skills:

• Exceptional customer service abilities.
• Capacity to work in a fast-paced environment and handle multiple tasks simultaneously.

Compensation & Benefits

• Starting pay of $20/hour, plus tips.
• A recreation bonus for full-time staff, paid in two installments (beginning and end of summer).
• Access to industry discounts on all brands carried in our shop.