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Welcome to our Support FAQ page! Here, you’ll find quick answers to common questions about our policies, returns, bookings, and more. From rental terms to cancellations and reservations, this section provides valuable information to make your experience smooth. If you have any further questions or need assistance, our friendly team is here to help.
If you are not 100% satisfied with your purchase, you can return the product for a refund or exchange up to 30 days from the date of purchase. Once your return is received and inspected, we will notify you that we have received your returned item along with the approval or rejection of your refund. Customers are responsible for the shipping costs of all returns. Shipping costs are non-refundable.
As an exception to this policy, All clearance sale items and used-bike sales are final purchase and no return or refund will be given. Clothing, Helmets and Armour that have been worn cannot be returned. Perishable goods and nutrition items cannot be returned.
Please, read our full Return and Refund Policy Here.
All bikes, new and ex-demos, are for in-store pick up only.
If you have an account with a carrier you would like to use, we can provide you with all the necessary details including weight, dimensions, value, and more to help you arrange the delivery.
We recommend contacting your carrier beforehand to get an accurate quote as high-value items like bikes might not be accepted or will require you to get separate insurance.
Any order below $149 is subject to our flat rate shipping rates. We understand and appreciate how important shipping costs are to you and we work to keep these as low as possible as a small business. We use Canada Post Expedited post for most shipments and the following rates apply to the delivery postal code to cover those costs. (subject to 5% GST).
|Alberta, Manitoba, Saskatchewan, Yukon Territory||$19|
|New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, Quebec, Northwest Territories, Nunavut||$24|
Certain products, such as large wire bead tires or cycle trainers are subject to oversize shipping charges. This is to ensure all postage costs are covered, to enable us to keep selling these products online. We use Canada Post Expedited post for most shipments and the following rates apply to the delivery postal code to cover those costs. (subject to 5% GST). Please inquire before purchase if you feel this rate is inaccurate for the product you intend to purchase, and we’ll process a manual shipping quote.
|Delivery Area||Oversize Rate|
|Alberta, Manitoba, Saskatchewan, Yukon Territory||$40|
|New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, Quebec, Northwest Territories, Nunavut||$50|
Please find our full Shipping Policy Here.
To verify the availability of a product, choose the desired options such as size, colour, etc. The system will then indicate if it’s in stock or not.
Pro tip: If you don’t feel like browsing and know what you need, our online inventory reflects our in-store inventory. This gives you the option to buy online and pick up your order in-store. You will be notified automatically once an order is ready for you.
You can change or cancel your booking for any reason up to 24 hours before departure and we will refund your deposit.
We will refund your deposit back to the same credit card that you placed your booking with. To help us cover some of the costs (Credit Card fees) a 5% processing fee will be applied. This equals 5% of your deposit rather than the full invoice amount.
Please read our full Booking & Cancellation Policy here.
Yes, you can, but pricing will vary. Switching bikes will reset the start time of the rental.
For example, if I rent 3 different bikes for each day of my 3-day rental, I will be charged the “24-hour rate” three times and not the discounted “3-days+ rate” three times.
When a customer rents the same bike for a longer period of time, it reduces setup time, maintenance, and cleaning, which ultimately reduces our costs. Because our expenses decrease when a bike is rented for an extended period of time we can offer discounted rates. Consequently, if you rent several bikes, you won’t qualify for the discount.
We are happy to tailor your rental or tour to your needs. Please email us to get a personalized quote at firstname.lastname@example.org
We offer a 35-point bike inspection from drivetrain wear to suspensions for free, at any time.
Simply come in with your bike and we’ll run you through a verbal report of the inspection’s results.
While it depends on how often you ride, many components have a set maintenance schedule.
Some parts need to be serviced before they show any signs of a problem, like your suspension. Waiting for problems to arise will be more costly and may leave you without a bike for a while.
Everything mentioned here is part of our free inspection and we do our best to help you make an informed decision for the maintenance of your bike. Check out all our service packages here.
When you drop off your bike for service, our lead mechanic will take time to listen to your needs and diagnose your bike to make sure we don’t potentially miss anything. He’ll be able to provide you with an informed quote and timeframe based on your needs.