Our purpose is to connect people with the joy of riding bikes in lasting and meaningful ways.

What do our staff think about working for Arbutus Routes?

“Warning- only work for Arbutus if you love working in a quality and professional team who are at the top of the game delivering biking in BC. I’ve spent 9 years as a Guide and Manager with AR enjoying what I do daily and that is thanks to the support, opportunity and positive atmosphere provided here.”

“I feel proud to be part of such a fantastic organization and in a team who focuses on making each summer season the best yet. Working here is not just a job, we ride together, give each other trail advice and make the summer season memorable each year together. Arbutus Routes has such highly qualified mechanics, bike guides and everyone works so well together”.

“Prior to moving to Whistler, my role for 6 years was connecting people and sharing a brand with those who worked for me and our greater community. What this showed me is there’s a big difference between simply running a shop versus being a community hub, which is what drew me to work for Arbutus Routes. There’s a genuine pride amongst the staff because there is heart and passion in what we do. We have a big love for bikes, and that’s exactly what we want to share with everyone that walks into the shop.”

Whistler Bike Shop Career Opportunities:

ROLE: Bike Mechanic

Full-time.  April – October 2026

We’re currently hiring for our team of Bike Mechanics. You should have a passion for biking and experience in a workshop environment.  This is a seasonal full-time role from April through October.  All applicants must have the right to work in Canada for the duration of the season.

Mechanics are involved in the key day-to-day workshop operations. This includes rental fleet maintenance and repair, in addition to the completion of booked customer services. This role also requires aiding retail customers with purchases and rentals, along with other store related tasks.

Mechanics responsibilities, along with compensation, vary according to prior experience and skill.  Product specific training is provided throughout the season, but we do require fundamental bicycle mechanic skills to start.  Priority is given to applicants with proven commercial workshop experience and certifications.

Duties and responsibilities

The following are a list of responsibilities required for this position:

• Maintains the rental fleet to our service and safety standards.
• Maintains a clean and professional workshop space.
• Assists with customer services and repairs.
• Provides technical assistance to retail customers with purchases of all products.
• Handles sales transactions.
• Involved in daily operations of the store; including Rentals, Repairs and Retail.
• Books guests for tours, workshop services and rental reservations.
• Works closely with the Supervisors to keep them aware of product needed, status of rental fleet and general store operations

Skills & Qualifications

In order to carry out the required responsibilities the employee is expected to hold the following skills and qualifications:

Minimum Qualifications:

• Valid Canadian work permit or Citizenship for the duration of 2026.
• Bike Industry Experience and a passion for bikes.
• Ability to work weekends and holidays.
• Must be able to lift up to 50lbs

Minimum Required Skills:

• Ability to ensure a bicycle is operating correctly and safe to ride.
• Tubeless Tire and Tire Insert setup.
• SRAM Disc brake installation and bleeding.
• SRAM Drivetrain installation and adjustment.

Additional Skills an Asset:

• Dropper post installation and setup.
• Routine Suspension Maintenance.
• Wheel building and tensioning.
• Frame bearing replacements.
• E-Bike diagnosis and repair.

There is opportunity for growth and advancement throughout the season, with in-season training and performance reviews.

Compensation

We offer competitive wages and growth opportunities. Compensation is a tiered system based on skills and experience, ranging from $21/hr to $26/hr + commission. We also provide a recreational bonus for bike park pass purchases and industry discounts.

ROLE: Rental and Retail Specialist

Full-time or Part-time // Summer 2026

We’re hiring Rental and Retail Specialists to join our front-of-house team for Summer 2026. With both part-time and full-time positions available, you will play a key role in delivering excellent customer service by creating and supporting rental and tour bookings, as well as driving retail sales. This position also includes performing basic maintenance on our rental bikes and sharing your passion and knowledge of local biking routes with customers.

Duties and Responsibilities

The following are a list of responsibilities required for this position:

• Greet customers and assist with the bike rental process, including fitting bikes and providing safety instructions.
• Process rental and retail transactions using our POS system.
• Maintain and organize rental and retail inventory, ensuring all equipment is in good working condition.
• Perform basic bike maintenance and conduct quality checks on rental equipment.
• Handle customer inquiries and complaints professionally in person, by phone, and via email.
• Communicate productively with all team members and customers to deliver a high level of customer service. 
• Participate in regular team meetings and training sessions to stay up to date on product knowledge and industry trends.
• Provide recommendations for local biking routes and trails to customers.

Skills & Qualifications

To fulfill the responsibilities of this role, the ideal candidate will hold the following qualifications and skills:

Qualifications:

• Previous experience in a bike shop retail or customer service role is preferred.
• Knowledge of basic bike maintenance and repair is an asset.
• Strong communication and interpersonal skills.
• Ability to work weekends and holidays.
• Must be able to lift up to 50 lbs.

Skills:

• Exceptional customer service abilities.
• Capacity to work in a fast-paced environment and handle multiple tasks simultaneously.

Compensation & Benefits

• Pay ranges from $21/hr to $23/hr based on skill set and experience. 
• A recreation bonus for full-time staff, paid in two instalments (beginning and end of summer).
• Access to industry discounts on all brands carried in our shop.